Refund Policy

At Script Calligraphy, we strive to provide high-quality online educational content, creative workshops, and digital learning resources. This Return and Refund Policy explains the conditions under which refunds may be issued for purchases made through our website.

By purchasing any service, course, or digital product from Script Calligraphy, you agree to this Refund Policy.

1. Company Information

Aleronix LIMITED
4/F, China Insurance Building, 48 Cameron Road,
Tsim Sha Tsui, Hong Kong

Email: contact@scriptcalligraphy.com

2. Digital Products and Online Courses

Our services primarily consist of:

Online calligraphy courses
Digital downloads
Video lessons
Worksheets and templates
Creative educational materials
Live or recorded workshops

Because these products are digital and often accessible immediately after purchase, refunds may be limited once access has been granted.

3. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

Duplicate transactions or accidental multiple charges
Technical issues preventing reasonable access to purchased content
Billing errors
Failure to deliver purchased services
Exceptional circumstances reviewed on a case-by-case basis

To request a refund, you must contact us within 7 days of the original purchase date.

4. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

Change of mind after purchase
Lack of usage or participation
Failure to complete a course
Dissatisfaction based on personal preference
Purchases where substantial course content has already been accessed or downloaded
Delays caused by the user’s internet connection, device, or software
Violation of our Terms and Conditions

We reserve the right to deny refund requests where abuse, excessive refund activity, or policy misuse is suspected.

5. EU and UK Consumer Rights

If you are located in the European Union or United Kingdom, you may have certain statutory rights under applicable consumer protection laws.

By purchasing digital content with immediate access, you expressly acknowledge and agree that:

Delivery of digital services may begin immediately after purchase, and
Your statutory cancellation right may be reduced or waived once digital access has started, where permitted by applicable law.

Nothing in this policy limits any mandatory legal rights that cannot legally be excluded.

6. Live Workshops and Scheduled Sessions

For live online workshops or scheduled sessions:

Cancellations requested at least 48 hours before the scheduled session may qualify for partial or full credit consideration.
Requests made less than 48 hours before the scheduled event may not be refundable.
Missed sessions without prior notice are generally non-refundable.

We reserve the right to reschedule sessions due to instructor availability, technical issues, or unforeseen circumstances.

7. Chargebacks and Payment Disputes

If you experience a billing issue, we encourage you to contact us before initiating a chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in:

Suspension of course access
Account termination
Restriction from future purchases
Submission of evidence to payment providers

8. Processing Refunds

Approved refunds will generally be processed back to the original payment method within 5–14 business days, depending on your payment provider or bank.

We are not responsible for delays caused by financial institutions or payment processors.

9. Subscription Services (If Applicable)

If any subscription-based services are offered:

Subscriptions may renew automatically unless canceled before the renewal date.
Users are responsible for managing cancellations before renewal billing occurs.
Partial refunds for unused subscription periods are generally not provided unless required by law.

10. Policy Changes

We may update this Refund Policy from time to time to reflect operational, legal, or regulatory changes.

Updated versions become effective immediately upon posting on the website.

11. Contact Us

For refund inquiries or billing support, please contact: